Problema with Wan acces


#1

Mi mixtile app show the Wan enabled, but when I disable the wifi connection in my smartphone the app dont’t connect with Mixtile. It’s necessary configure some option un the internet router? I haver a Asus RT-AC88

Thanks


#2

Hi Luis,

Is your phone connected to 3g/4g or to another WiFi connection? To control the hub remotely, the hub and phone have to be connected to the internet. Let me know how it goes.

Bac

Mixtile Team


#3

If my phone is connected to the wifi connection the communication works (mixtile is connected in the ethernet connection). But id I change my phone to 4g connection the communication fails.


#4

Hi Luis,

Understood. What firmware and version are your hub and app?

Bac

Mixtile Team


#5

Hi Luis,

Are you using ‘Local Use’? If you need remote access, you must create an account.

Bac

Mixtile


#6

Yes I have an account. I have the last firmware and the last android app


#7

Hi Luis

We cannot check your account because of our impeccable encryption system equipped in our hubs. If you don’t mind sharing your SN code (pasted in the back of your hub) and your registered email with us on support@mixtile.com, we can check it in our server.

Best

Bac

Mixtile Team