Mixtile smart outlet: randomly cycles on/off multiple times = broken?


#1

Problem:
When the smart socket is on, after some time, it turns off and then immediately on again a number of times (4-7?). At the end (after 10-20 seconds) the sockets is again turned on.
The changes do not show up as Journal entry of the device in mixtile app.

Question:
Is this socket safe (i.e. it wont catch fire, etc.)?
Is this socket broken?

Device:
Zigbee Smart Outlet
Model: KS-501EUR-Z (part of mixtile starterkit)

Setup:
Lenovo laptop charger (240V 1.8A) and phone (USB) plugged into smart outlet.
Connected to mixtile hub with latest firmware. No routines setup.


#2

Hi @moaltmann

Thanks for contacting us. Could you send us a video of the issue to support@mixtile.com?

Bac

Mixtile Team