Hidden Features and Common Issues (Updated April 12, 19)


In this post, I’ll write about the interesting features you may have overlooked and the common issues using our hub. Please let me know what features you thought were unique and/or problems you frequently encountered.

  1. Custom Voice commands
    Did you know you can train the Mixtile hub new commands? Yea it’s easy! Go to routines then add a routine. Type whatever command you want in the name box, then add an action. For example, I added the command “fried chicken” to turn on my lights. Call “Hi Mixtile… fried chicken” and my lights will turn on

  2. Different pairing codes
    You may notice that after you set up the hub with the pairing code in the back, you can’t use the pairing code anymore. This is to ensure that no one can connect to your hub without your permissions. If for some reason, your app is unpaired. Kill the app then check back in. You can long press the reset button in the back to sound the new pairing code.

  3. Unable to pair
    If you get unable to pair issue, first thing to do is check if your phone is connected to the same network as the hub. If you get the “User do not own the hub” or “Unauthorized” error, the hub has been set up before and you need to log in with any emails registered under the hub or factory reset it. Finally, if it still doesn’t work, make your phone’s date and time is synchronized to network time (A.k.a go to phone setting and turn on ‘Automatic date & time’". (@DrLyk thanks)

  4. Updating your hub and app (Manual or Automatically)
    The android and iOS apps can be updated from their respectively app stores. The hub’s firmware can be updated in two ways. Manually through your app or the hub. Or you can enable the hub to automically update whenever there is a new version. Please find the details here here.

  5. Inclusion Mode: Pairing devices with the hub
    Smart home devices have inclusion and exclusion modes (e.g. Z-wave, Zigbee). They are designed to make it harder for other people to control your smart devices. When your hub is in pairing mode, make sure to turn your devices’ inclusion modes on. Different devices/brands have a different way to turn them on. For example, our devices required you to long press the button until it blinks. Some other brands/devices may be a triple click, long press, take the battery out, etc Check the user manuals that came with your devices to learn their inclusion modes. In general, Zigbee devices required you to long press a button and Z-wave devices required you to click it 1-3 times. Wi-Fi devices will be discovered right away if they are connected to the same network.

  6. Wi-Fi Smart Devices
    Out of the 3 radios we support, Wi-Fi devices is probably the most tedious to pair with our hub. You must first download the proprietary’s app to connect the Wi-Fi devices to your home’s Wi-Fi network (the same one as your hub). Only then can you find and pair the device with your hub

  7. Changing or setting up the hub’s Wi-Fi
    When you change your hub’s Wi-Fi or move the hub to somewhere with no ethernet cable, you may want to change/set up your hub’s Wi-Fi connection to the new one. All you have to do is turn the hub’s Bluetooth on. You can turn the Bluetooth on in your app or click the button in the back of the hub once. Then go to add a new hub and ‘Guide to add a new hub’.

  8. Z-Wave versions (US, UK, AU)
    There are different Z-wave frequencies depending on which region you lived in. If you are in the USA, we will send you a hub that supports U.S Z-wave frequency. So make sure when you buy Z-wave products, they are the same version as the hub.

  9. No States, Null, or Offline
    If your devices don’t show the states or show null, they are probably not updated. Just drag down the list on your app to refresh. If they appear offline, the devices may not be correctly paired. Remove the device, then re-pair it again. Find the user manuals for those devices and check for the inclusion mode and/or power source.

  10. Developer Mode
    We have a developer mode for those who want to do more with the hub. After you enabled developer mode, you can access the hub and all your devices from a browser on your computer. You can add all the different bindings to the hub. You can create more customized routines. For example, you can set a routine to activate other routines. You can tell the hub to say “Welcome, you are beautiful” whenever someone opens the door between 6pm to 10pm. And more! Learn how to activate the developer mode here!

  11. Sharing functionality
    If you want to share your hub with others, simply open the app, enter their email address and assign them a role. After they sign in with their email, the hub will automatically appear on the app and they can pair the hub with a new pairing code. There are 3 roles: owner, master, and user. The first person that paired the hub with an account will be assign as a owner. Owners has absolute control. Masters can do everything the owners can, except for deleting owners and getting the hub’s uuid and secrets. Users can only operate the devices. They cannot share the hub or delete masters/owners.

Z-wave frequency